Quality Policy

The below policy applies to all divisions of Leora Healthcare.

At Leora, we are dedicated to providing high quality care services through continuous improvement and empowering our employees. We are committed to delivering excellence in all aspects of our operations. By adhering to government regulations, best practices and maintaining ISO 9001:2015 certification, we ensure the highest standards of quality and accountability.

Our Quality Policy encompasses the following principles:

1. High Quality Services

We are committed to delivering aged care and disability services that consistently meet or exceed the expectations of our clients and their families. We prioritise their comfort, safety and overall wellbeing through a focus on excellence in all our operations.

2. Continuous Improvement

We embrace a culture of continuous improvement, constantly seeking opportunities to enhance our services, systems and processes. We encourage all employees to actively participate in identifying areas for improvement and implementing innovative solutions. Through ongoing evaluation and feedback, we strive to exceed industry standards and deliver exceptional care.

3. Empowering Employees

We believe that our employees are the foundation of our success. We provide them with the necessary tools, resources and training to excel in their roles. By fostering an environment of empowerment, collaboration and open communication we encourage our employees to take ownership of their work and contribute to the continual improvement of our services.

4. Procurement Procedures

We adhere to standardised procurement procedures to ensure the efficient and effective sourcing of materials and supplies through approved providers. Our procurement processes are designed to uphold the highest standards of quality, transparency and fairness. We evaluate potential suppliers based on their ability to meet our quality requirements, compliance with applicable regulations and their commitment to ethical practices.

5. Adherence to Government Regulations and Best Practices

We are fully committed to complying with all relevant government regulations and industry best practices. Our policies, procedures and practices align with the necessary legislative requirements and ISO 9001:2015 certification. We continually monitor and update our processes to ensure ongoing compliance and alignment with the latest standards.

6. Communication and Awareness

We ensure that all employees and contractors are aware of this Quality Policy and our unwavering commitment to quality. We communicate this policy through various channels such as orientation programs, training sessions, internal communications and our company website. Leora encourages open dialogue for employees and contractors to seek clarification, offer suggestions and raise concerns related to quality.

7. Accountability and Responsibility

We hold ourselves accountable for delivering high quality aged care and disability services. Each employee has a responsibility to uphold this Quality Policy and contribute to the overall quality objectives of Leora.

The Quality Policy is a guiding principle for all our operations, and it applies to every employee at Leora. We are committed to upholding these principles and continually improving our services to provide the highest level of care.

We may update this policy from time to time. Any updated versions of this policy will be posted on our website. Please review it regularly.

This quality policy was last updated on 24 October 2024.