One-on-one support to empower you and engage the NDIS services you need
I need help understanding my plan and service agreements.
Empowering You to Connect with NDIS Supports
Your Support Coordinator is the link between you and the services that will help you achieve your goals. They will help you work on your long-term independence, build your confidence and enhance your life skills.
How We Can Help
24-hour response time
Your dedicated Support Coordinator offers prompt and reliable communication, committed to respond within 24 business hours.
Coordinate supports
Get help finding the providers who can best meet your needs and build a mix of supports and services that will fit your plan budget.
Maintain connections
Your support coordinator can assist with setting up your agreements and bookings for ongoing service engagements.
Plan reassessments
Your needs may change months after your plan starts – receive support to advocate for changes to your NDIS plan.
Build capacity
Enhance your ability to manage your own plan! Receive help to build your confidence in communicating your needs.
Help when issues arise
You don’t have to face crises alone. Your support coordinator can assist you so you can plan ahead and take action in unexpected situations.
Easy onboarding process
You will support from our friendly team every step of the way.
Friendly assistance
We deliver prompt, reliable and warm assistance.
Frequently Asked Questions
How do I get funding for a support coordinator?
You may request for Support Coordination at your initial plan conversation with the NDIA. It will be included in your plan if the NDIA considers the support reasonable and necessary.
If it’s not in your plan and your circumstances change, you may request an early plan review to have this included.
- NDIS participants that are likely to be granted funding for Support Coordination:
- Have limited or no informal support, for example from a family member
- Are new to the NDIS or are going through a significant life transition
- Are likely to get a tangible benefit from Support Coordination
- Will be able to develop the necessary skills to navigate the NDIS independently
How does support coordination funding work?
Payment for a Support Coordinator will come out of your Capacity Building budget, which is separate from your Core Supports budget. Core Supports is the funding that helps you with everyday activities and your disability-related needs. Having a Support Coordinator won’t take funding away from this category, so you can rest easy!
How many support coordination hours do NDIS participants usually get?
Every participant plan is different. Your support coordinator will likely allocate more hours at the beginning and end of your plan.
This will correspond with your initial meeting and setting up of your services (beginning) and with your plan reassessment (end), which is when you meet with the NDIA for the renewal of your plan.
The months in between will generally require fewer hours as your support coordinator will just check in and make sure everything is going well with your engaged services and supports.
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