Keep pace with PACE

Following consultations with NDIS participants, providers and partners, the NDIA announced in 2022 that it would be designing and building a new computer system called PACE.

The Agency saw that their existing participant records system, introduced in 2016, badly needed an upgrade, and began building a more user-friendly system.

The goal is to help participants, providers and the NDIA work better together and deliver the best support to participants and their loved ones.

We are already supporting clients who are on the new PACE system, so Leora is ready to support you!

Keep reading to learn more about PACE.

Not all at once.

Current participants with plans expiring between November 2023 and February 2024 will transfer to PACE when they:

Participants with plans that meet their needs and include the right supports may be offered the option to continue their existing plan in the existing system.

From the end of February 2024, all expiring NDIS plans will progressively transition to PACE.

The NDIA will communicate with you and, as always, Leora is here to support you.

PACE does NOT change the rules or the way the NDIS works.

However, one of the important changes with PACE is that you need to first record your providers.

Of course! As an NDIS participant, you have the right to make decisions regarding your care.

You are free to use any provider, however when you move to PACE, you need to record your providers – called my providers in PACE, previously participant-endorsed providers – to let the NDIA know that these are the providers who can receive payments from your plan funding.

You or your nominee need to record your providers when you have:

Participants would need to record their plan manager. You don’t need to record providers for your plan managed supports if you don’t want to.

Self-managing participants don’t need to record providers for their plan. If you are self-managing your plan, you are responsible for paying for your supports and keeping any invoices and bank statements for five years.

You or your representative can do this at any time by:

If you have a Support Coordinator, your SC can do this on your behalf, if you give your consent.

You can make changes to your list of providers at any time.

If you have support coordination and/or recovery coach services in your plan, the NDIA can help you by sending your chosen provider a request for service.

The NDIA will send this request even if you want to keep working with the same provider, like your support coordinator from Leora.

The NDIA will automatically reject claims from providers for specialist disability accommodation, home and living supports and behaviour supports who aren’t recorded.

If a claim is made by any other provider who is not recorded, the NDIA will first check with you by SMS.

You will then need to log in to your participant portal or call the NDIS on 1800 800 110 within 6 days from when you receive the SMS. The NDIA will let you know what service the claim is for and validate the claim with you.

That’s additional admin for you, so it might be best to record your providers to avoid the hassle.

The new system also introduces some changes related to the support item groupings.

Support Type is the highest level grouping of items. The NDIA is moving from 3 to 4 support types.

There are now 21 support categories, up from 15.

The NDIA has split some of the existing categories to make the new categories easier to understand.

The 6 new support categories are:

This is a new support category for assistive technology repairs, rental and maintenance. This new category may include funds for:

This is a new support category for participants who receive transport funding. (Read more about transport funding in our previous post.) If you are not eligible for this funding, you will have a zero-dollar amount against this category.

YPIRAC are people under the age of 65 who live permanently in a residential aged care facility, and who may be eligible for the NDIS.

The support category YPIRAC – Cross Billing has been added so that funding can be allocated in plans for payments for residential aged care subsidies and supplements.

With PACE, you will have more flexibility.

The funding in NDIS plans will be built at the support category level.

This means budgets will be listed at the support category level as a whole dollar figure instead of line-by-line costs. This gives you more control over how you use your total budget.

Flexible budgets: Where budgets are listed as flexible, there is flexibility within and across the flexible support categories, in line with how the plan is managed.

These 4 support categories are flexible:

Stated budgets: Where budgets are listed as stated, there is only flexibility within the support category.

These 17 support categories have budgets listed as stated:

We will continue to update you as the PACE rollout progresses.

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