Can I use more than one service provider under Support at Home? 

You may want one organisation to provide personal care, an independent cleaner to help around your home and a physiotherapist you already know and trust. 

Under Support at Home, it may be possible to receive services from more than one worker or service business. However, these services still need to be coordinated through your chosen registered Support at Home provider. 

Understanding the difference between your registered provider and your individual service providers can make the arrangement easier to navigate. 

Once you receive Support at Home funding, you choose a registered provider to deliver and oversee your aged care services. Your provider works with you to develop your care plan, prepare your individualised budget and organise services that meet your assessed needs. 

Your registered provider remains responsible for the safety and quality of the funded care you receive. This responsibility continues when services are delivered by another organisation, an independent business or a third-party worker. 

Yes, if your registered provider agrees to the arrangements. 

For example, your Support at Home services could include: 

Using several service providers may give you greater choice and help you find workers with the right experience, availability or approach for each service. 

Under a self-managed arrangement, you may also ask to use a third-party worker on an occasional or ongoing basis. Your registered provider must agree to engage the worker before the service can be paid for through your Support at Home funding. 

Yes. You cannot independently arrange a service and assume that your Support at Home budget will cover it. 

Each service must: 

Your provider may also need to check the service provider’s qualifications, screening, insurance, business information and service rates. The requirements will depend on the type of service being delivered. 

Your service agreement should explain how invoices from different providers will be submitted, reviewed and paid. 

Depending on your self-management arrangement, you may check invoices before sending them to your registered provider. In some cases, you may pay an approved expense and request reimbursement. Your provider will still manage government claims and include service charges in your monthly statement. 

A third-party provider overhead may also apply when your registered provider engages an external worker or business. Ask how this is calculated before agreeing to the service so you understand its full effect on your budget. 

Using different providers can work well when responsibilities are clear. 

Before starting, confirm:

Your care partner can help review your mix of services and make sure they continue to reflect your support plan, needs and available funding. 

At Leora Healthcare, you can use Leora’s own care team, request approved third-party providers or combine both options through a self-managed arrangement. 

We will help you understand which services can be included, what each provider needs to supply and how the overall arrangement will work within your Support at Home budget. 

Talk to Leora about bringing the services and people you trust together under one coordinated care plan.