Can I receive care from more than one registered Support at Home provider?
Wondering whether you can work with more than one Support at Home provider? Here’s what the new system means for your care.
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One of the biggest changes under the Support at Home program is that older Australians will now have a single main provider coordinating all their approved supports, rather than juggling multiple providers for different services.
This model is designed to make care more consistent, transparent and easier to manage, so you can focus on living well at home instead of managing paperwork and phone calls.
One provider, one plan
You will have one registered Support at Home provider who coordinates and delivers all your approved services.
That means if you receive help with personal care, meal preparation and transport, these will all be arranged through the same provider. This approach ensures that your care is organised under one clear plan, with a single point of contact who understands your needs and goals.
Why having one registered Support at Home provider matters
The shift to a single-provider model isn’t just about simplifying administration but more importantly, it’s about improving continuity and quality of care. Here’s why it matters:
- Less confusion. You won’t need to contact multiple organisations for different services. Your provider will coordinate everything for you.
- Better communication. With one team managing your supports, there’s less chance of miscommunication or overlapping services.
- Personalised care. Your provider gets to know you, your health, specific needs and preferences, as well as your routines, so your care plan feels more consistent and individualised.
- Accountability. Having one provider means clearer responsibility for the quality, safety, and coordination of your services.
The importance of choosing the right Support at Home provider
Because you’ll have one main provider managing all your supports, choosing the right provider becomes one of the most important decisions in your aged care journey.
Your provider should:
- Listen to your needs and preferences
- Be transparent about costs and budgets
- Communicate clearly and respectfully
- Be proactive in adjusting your care plan when your needs change
You deserve a team that understands your story, respects your choices, and supports your independence with genuine care and compassion. Most importantly, you should always feel heard, supported, and empowered to make the decisions that shape your care.
How Leora Healthcare puts clients first
At Leora Healthcare, we believe quality aged care starts with doing the right thing and always putting our clients first.
We work with you to:
- Understand your needs and goals
- Build a personalised care plan that makes sense for your lifestyle
- Coordinate every part of your Support at Home services under one clear plan
- Provide honest, transparent advice so you always know where your funding goes
Our team makes the Support at Home experience simple and personal, helping you stay independent, informed and confident every step of the way.
If you’re planning for Support at Home or currently receiving aged care services, now is the perfect time to explore your options.
📞 Contact Leora Healthcare today to learn how we can make your transition seamless and ensure your care stays focused on what matters most—you.