Honest care is the only kind that works: How Casey brings heart to community support

There’s something unmistakable about people who do their work with integrity. It’s in their tone, in the way they listen and in the trust they build. For Casey Olori, a Community Engagement Partner at Leora Healthcare, trust begins with one thing: honesty.

“I’ve seen with my own eyes what happens when we go out and we see a potential client in their home,” she says.

She shares how the team remains open and transparent with clients about what Leora can offer, and upfront about their options and choices.

“We’re really empowering them to have the choice and control of the services that they want to receive.”

At Leora, Casey supports people needing aged care and NDIS supports, helping them understand what’s available and how to access it. She finds the work deeply rewarding, not just for what it achieves, but for the sense of agency it gives back to participants.

Casey didn’t begin her career in care. She originally came from a product and procurement background, but found herself drawn to healthcare.

“I fell in love with healthcare and helping people,” she reflects.

Based in Melbourne, Casey works as part of a close-knit team at Leora Healthcare that shares her values. Each member brings a different skillset, but what unites them is the way they support one another and their clients. Everyone’s ideas are heard, she says, and that kind of culture drives motivation from within.

Across the sector, “collaboration” is a buzzword that gets thrown around often. For Casey, it only means something when it’s backed by action. She thrives on building strong, high-quality relationships. She believes the way you show up, especially in people’s homes, shapes what’s possible.

She finds it refreshing to work at an organisation that actually delivers on what it promises. “I’m really proud to be part of the team that is so client-centric.”

Ask Casey how others might describe her, and she doesn’t hesitate: funny, tenacious and honest. And it’s that honesty, she says, that’s most critical when building trust in care roles.

“I’ve been told that I’m very honest, which I think is absolutely critical in this sector and building high quality relationships.”

Outside work, she finds joy in the simpler things, especially the company of her beloved golden retriever. “If you put me in a room with a thousand people but one dog, I will gravitate towards the dog.” Her dog, she says, is her shadow and she wouldn’t have it any other way.

With her sleeves rolled up and her team beside her, Casey is excited about the future. Not because of size or scale but because of what it means to the people they support.

“I’m super excited to see where everything go,” she says.

It’s not the kind of work that often makes headlines. But for Casey, and those lucky enough to work with her, it’s the kind of work that matters most.

The same values that guide Casey’s work are at the heart of how our team at Leora delivers support across aged care and NDIS services.

Whether you’re seeking support for yourself or someone you care for, we’re here to help. Learn more about our Home and Community Care services and explore our aged care support options.