How to apply for Support at Home

The Support at Home program, starting 1 November 2025, introduces a new way to access in-home aged care services. A key part of this change is the Single Assessment System (SAS), designed to make it easier for older people to be assessed and connected with the right level of care as their needs change.

If you are not already receiving services through My Aged Care, your first step is to check your eligibility for an assessment. You can do this online at myagedcare.gov.au or by calling 1800 200 422.

If your application is successful, you will be referred for an in-person assessment in your home.

Once you’re assessed and found eligible for Support at Home, you’ll receive a Notice of Decision along with an individual support plan that outlines the services and supports you can access.

To be eligible for an assessment under the Support at Home program, you generally need to:

1. Start with My Aged Care.

So, how to apply for Support at Home? To access government-funded aged care, start by registering with My Aged Care. You can register online or over the phone. You’ll answer a few questions about your health, living situation and the types of help you need.

If you’re assisting someone else, you can also register as their representative.

2. Get assessed through the Single Assessment System (SAS).

Once registered, you’ll be referred for an assessment through the Single Assessment System (SAS), which replaces the former Aged Care Assessment Teams (ACAT) and Regional Assessment Services (RAS).

An assessor will visit your home to understand your care needs and recommend the right level of support to ensure you receive services that match your goals and circumstances.

3. Receive your Support at Home classification.

After your assessment, you’ll be given a Support at Home classification level. This determines how much funding you’ll receive each quarter.

There are eight ongoing funding levels, plus short-term pathways for restorative care, end-of-life care, assistive technology and home modifications.

4. Choose a provider that puts YOU first.

Your choice of provider shapes your entire aged care experience. At Leora Healthcare, we make the process straightforward and stress-free, helping you understand your options, manage your funding and start the right services with confidence.

We keep things clear and work with you every step of the way to make sure your care continues to meet your needs.

5. Start your care with confidence.

With your provider in place, your services can begin. You’ll receive regular statements showing how your budget is being used, and your Leora Care Partner will check in to review your plan as your needs evolve.

You may also be eligible for additional funding for assistive technology, home modifications or supplements to support your health and independence.

Reach out to Leora Healthcare today to learn more about how to apply for Support at Home and find out how we can guide you through every step with clarity, care and confidence.