How to read your Support at Home monthly statement 

Your Support at Home monthly statement helps you understand how your aged care funding has been used. 

It shows the services delivered during the previous month, what each service cost, any participant contributions and how much funding remains in your budget. This information is particularly important when you self-manage some of your aged care services, as it can help you monitor spending and plan for the rest of the quarter. 

Although statement layouts may differ between providers, they must include key information about your funding and services. 

Start by checking which month the statement covers. 

Your provider must issue a monthly statement showing the services and costs from the previous calendar month. Statements must be provided each month, even when no Support at Home services were delivered, and must be sent by the last day of the following month. 

For example, your July statement must be provided by 31 August. 

Your statement should show the funding available at the beginning of the month. 

This may include: 

These funding types may have different purposes or conditions, so check that you understand which balance can be used for each service. 

Your statement should list each service delivered during the month. 

For every entry, review: 

If you self-manage your aged care, compare these entries with your own calendar, invoices or service records. Check that the service occurred on the date shown and that the hours and price match what you agreed with your provider. 

Cancellations and no-shows may also appear on your statement when a charge applies. 

Your participant contribution is the amount you may need to pay towards certain Support at Home services. 

Contribution rates depend on the type of service and your financial circumstances. Clinical supports generally have no participant contribution, while contributions may apply to independence and everyday living services. 

Your statement should show both the total service price and the portion covered by your contribution. If the contribution does not match your expected rate, ask your provider to explain how it was calculated. 

Under self-managed Support at Home, you may choose independent workers or businesses to deliver approved services. 

Your statement should identify when a third-party supplier was used. Review the final amount charged to your budget and compare it with the worker’s original invoice or agreed rate. 

A registered provider may apply an overhead for administering a third-party arrangement. This overhead is capped at 10% of the actual third-party service cost and must be included in the final service price. 

Ask your provider for a clear breakdown if you do not understand the amount charged. 

Your closing balance shows how much funding remained at the end of the month. 

Compare this amount with the services you have planned for the rest of the quarter. If your balance is reducing faster than expected, you may need to review service frequency, provider rates or upcoming expenses with your care partner. 

Your statement may also show adjustments, refunds or funds already committed to approved assistive technology or home modifications. 

Contact your Support at Home provider if you notice: 

At Leora Healthcare, we help you understand your monthly statement and how each service affects your available funding. With clearer information, you can make informed decisions about your self-managed aged care services and plan your budget with greater confidence. 

Talk to Leora if you would like more visibility and support in managing your Support at Home funding.