As we approach the festive season, please note our updated operating hours over the Christmas and New Year break 🎁🎄

Our Home and Community Care services will continue as scheduled throughout the holiday period. 

Your services will remain uninterrupted as we maintain our standard office hours of 9am to 5pm from Monday to Friday.

Please note that our offices will be physically closed from 22 December 2025 (Monday) to 2 January 2026 (Friday).

However, we have staff on call every day to respond to your urgent enquiries. Please contact us on 1300 65 11 33.

Our social media channels will also have limited monitoring during the holiday period.

Our clients living in Supported Independent Living homes and Specialist Disability Accommodation will continue to enjoy 24/7 onsite assistance from our team of support workers.

If you are experiencing an emergency or any critical situation, please know that you are not alone. The following helplines will be able to assist you.

In case of emergency, please dial Triple Zero (000) immediately.

If you’re an NDIS participant needing immediate assistance, please directly contact the NDIS at 1800 800 110. The NDIS National Contact Centre will continue operating between the hours of 8 am and 8 pm, Monday to Friday, excluding national public holidays.

If you’re an aged care client needing immediate assistance, you may call the My Aged Care Contact Centre on 1800 200 422. Please note that they are closed on Sundays and national public holidays.

You can also reach out to the following crisis support numbers:

From our Leora family to yours, wishing you a wonderful holiday break and a joyous 2026!