What does the 10% care management allocation pay for? 

If you receive ongoing services through Support at Home, 10% of your quarterly budget is allocated to . 

This funding pays for the planning, coordination and ongoing oversight that helps keep your aged care services safe, suitable and connected to your needs. It applies to every participant receiving ongoing Support at Home services, including people who self-manage some or most of their care. 

Your Support at Home classification determines the amount of government funding available in your quarterly budget. Ten per cent of that budget is set aside for care management, with the remaining amount available for approved services in your care plan. 

For example, if your quarterly Support at Home budget were $5,000, $500 would be allocated to care management. The remaining $4,500 could be planned across approved services, subject to any applicable participant contributions. 

The care management allocation is not an additional participant contribution. Care management is categorised as a clinical support and is fully funded by the Australian Government. 

Care management covers more than arranging appointments. It helps ensure that your services continue to reflect your needs, goals, preferences and circumstances. 

Funded care management activities can include: 

Your care partner may also help coordinate your transition from hospital to home, review whether services are working well or discuss whether you need a reassessment. 

Not every task completed by an aged care provider can be claimed as care management. 

The Australian Government specifically excludes activities such as general staff rostering, staff training, travel, human resources, program compliance and routine record-keeping from funded care management services. 

Care management must relate directly to planning, coordinating, monitoring or supporting your individual care. 

Self-managed aged care gives you greater involvement in choosing workers, arranging services and monitoring your budget. However, your registered Support at Home provider remains responsible for overseeing the safety and quality of your funded care. 

Your care partner must continue to: 

Providers must deliver at least one direct care management activity each month, including for participants who self-manage. The 10% allocation therefore remains the same regardless of how much of your care you choose to organise yourself. 

Care management funding is pooled by providers at the service delivery branch level. This allows a provider to respond flexibly, as some participants may need more care management at certain times than others. It does not mean that exactly 10% of your budget must be itemised as individual care partner hours each quarter. 

You should expect your care partner to remain involved, accessible and familiar with your care arrangement. 

Ask your provider: 

At Leora Healthcare, care management means helping you understand your options, plan services around what matters to you and make informed decisions about your funding. 

Even when you choose to self-manage, you still have an experienced care team behind you. 

Talk to Leora about greater choice and visibility through self-managed aged care, with ongoing guidance from a dedicated care partner.