Can a family member help manage my Support at Home services? 

Yes. A family member, friend or trusted supporter can help you manage your Support at Home services. 

This can be particularly useful in self-managed aged care, where you may take a more active role in choosing workers, arranging service times, reviewing invoices and monitoring your budget. 

The level of help your family member provides will depend on what you want, the responsibilities agreed with your registered provider and whether the person needs formal access to your aged care information. 

A family member may help with practical tasks such as: 

Support at Home participants can self-manage activities such as choosing workers, coordinating services, scheduling support, managing a budget and handling approved invoices. These responsibilities must be agreed with the registered provider and included in the care plan. 

Your family member can help you complete these tasks, but the arrangement should continue to reflect your preferences and the decisions you make about your care. 

Not always. A family member can often provide informal help, such as attending a meeting with you, helping you compare providers or reminding you to check an invoice. 

However, you may consider registering them as a supporter if you want them to communicate regularly with My Aged Care, access relevant information or help you make and communicate aged care decisions. 

A registered supporter can: 

You can choose a trusted family member, friend or another person to become your registered supporter. 

A registered supporter helps you make and communicate your own decisions. Registration does not automatically give them authority to make decisions on your behalf. 

The older person remains central to aged care decisions and can continue speaking directly with My Aged Care, assessors and providers. 

Someone can only make decisions on your behalf if they have separate, active legal authority, such as guardianship or an enduring power of attorney, and the decision falls within the scope of that authority. In My Aged Care, these people are called appointed decision-makers. 

Tell your registered Support at Home provider how you would like your family member involved. 

Your provider may need your permission before discussing personal information, funding or services with them. It is helpful to record: 

Clear responsibilities can prevent confusion, particularly when you use several workers or third-party providers. 

Family involvement does not replace your registered provider’s responsibilities. 

Your provider remains responsible for the safety and quality of your funded services, including care management and services delivered by approved third-party workers. A dedicated care partner must continue helping you plan and review your care. 

Your family member can work alongside your care partner, but they do not become responsible for provider compliance, worker screening or clinical oversight simply because they help organise your services. 

At Leora Healthcare, we understand that families and trusted supporters can play an important role in self-managed aged care. 

With your permission, we can involve the people you trust in discussions about workers, schedules, budgets and changing care needs while keeping your choices at the centre of the arrangement. 

Talk to Leora about creating a self-managed Support at Home arrangement that works for you and the people who support you.